Lives and breaths the Rumble culture and core values. Education & ExperienceĢ+ years of management or equivalent experience with strong understanding of the Rumble product and service. Thrives in a customer-focused environment.Įntrepreneurial spirit. Must be completely proficient in Microsoft specifically in Excel and Project Management tools.Įxcellent verbal and written communication skills. Related health fitness or hospitality experience in a leadership role with strong coaching experience. Keep it real attitude ability to handle continuous feedback on improvements. Must HaveĮxcellent attention to detail is a crucial requirement while multitasking in a high-pace, deadline-driven environment. Understand and implement Rumble Brand Promise & Core Values internally & externally. Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff.Īrranges meetings with underperforming staff to provide a coaching session and a progress improvement plan.Īttends weekly management meetings with corporate staff to present their studio’s performance and overview of the current studio status.Ĭorresponds daily with the team leads about the day to day performance, communicating any needs or concerns. Provides the time to coach, train and develop each staff member’s sales and customer service skills through practice and training. Prepare the studio for success on a daily basis by putting a plan in place and effectively communicating that plan to the team on how to reach daily goals.Ĭreates a positive and healthy workplace that fosters constant and never-ending improvement. Work in collaboration with the personal training team leads to ensure the studio is meeting or exceeding the daily, monthly and yearly personal training forecast. Understand, track and achieve daily/weekly/monthly/quarterly and annual sales targets.Īccountable for the daily, monthly and yearly financial performance of the studio while driving revenue and managing expenses. Mind/Body set up & trouble shooting for all products/services.Ĭreate/manage and oversee class schedules and subbing for motivator team.Ĭoordinate all day to day operational activities including: maintenance, cleanness, inventory, supplies, budget, payroll and communications. Interview, screen and hire Front of House Supervisors and maintain a virtual bench of candidates for future.ĭiscipline of studio level team as required & issue resolution. Work with discipline-specific team leads to create positive change and efficiency across all disciplines. Oversee schedule and quality control of all teams at a high level including Front of House, Personal Training Team and Motivator. Respond quickly to customer service related issues and complaints in a timely and courteous fashion.Įnsure operational efficiencies for all teams including cost control, studio maintenance and upkeep, and team quality controlĪble to implement FOH training within studio, including training of new Front of House & Supervisors. Implement systems and operational training for studio level leadersĬommitted to delivering excellent service by personally conducting, or appointing staff members to complete a walkthrough of their studios on a regular basis to ensure the cleanliness and equipment needs of the studios is meeting or exceeding company standardsĮducate and enforce new studio policies and procedures and ensure consistency and continuous improvements. You will work with the customer service and trainer teams to deliver operational excellence for a single location. The Studio Manager role ensures operational efficiencies and provide leadership to support the overall financial objectives of their studio alongside the in-studio team. Reporting to the Regional General Manager, the Rumble Boxing Studio Manager is responsible for smooth and efficient operational procedures within a Rumble Studio, including customer service, sales, personnel training, and employee development.
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